Data Protection

Agent Connect Limited (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal data we process. This Data Protection Policy outlines our approach to safeguarding the personal information of our users, clients, employees, and partners in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Purpose

The purpose of this policy is to ensure that Agent Connect:

• Complies with data protection laws and follows good practices.
• Protects the rights of staff, clients, and partners.
• Is open about how it stores and processes personal data.
• Protects itself from data breaches.

2. Scope

This policy applies to all personal data processed by Agent Connect, including data related to users, clients, employees, suppliers, and business partners.

3. Data Protection Principles

Agent Connect is committed to processing data in accordance with its responsibilities under the GDPR. The GDPR requires that personal data shall be:

• Processed lawfully, fairly, and in a transparent manner.
• Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
• Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
• Accurate and, where necessary, kept up to date.
• Kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
• Processed in a manner that ensures appropriate security of the personal data.

4. Lawful, Fair, and Transparent Data Processing

We ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. This includes:

• Identifying the legal basis for processing personal data.
• Providing clear and transparent information about how we process personal data.
• Respecting individuals’ rights regarding their personal data.

5. Data Collection

We collect personal data only for specified, explicit, and legitimate purposes. We will inform data subjects of the purpose of collecting their data and will not process it in a manner that is incompatible with those purposes.

6. Data Minimisation

We ensure that the personal data we process is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.

7. Accuracy

We take reasonable steps to ensure that personal data is accurate and kept up to date where necessary. Inaccurate data will be corrected or deleted without delay.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. We will establish retention periods for different categories of personal data.

9. Security

We implement appropriate technical and organisational measures to ensure the security of personal data, including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage.

10. Data Subject Rights

We respect the rights of data subjects, including:

• The right to be informed about the collection and use of their personal data.
• The right to access their personal data and supplementary information.
• The right to have inaccurate personal data rectified or completed if it is incomplete.
• The right to have personal data erased in certain circumstances (the “right to be forgotten”).
• The right to restrict processing in certain circumstances.
• The right to data portability, which allows individuals to obtain and reuse their personal data for their own purposes across different services.
• The right to object to processing in certain circumstances.

11. Data Breach Procedures

We have established procedures to deal with any suspected data breach and will notify data subjects and the relevant regulatory authority of a breach where we are legally required to do so.

12. Training and Awareness

We ensure that all employees and contractors involved in the processing of personal data are aware of their responsibilities under data protection laws and are adequately trained.

13. Review and Updates

This policy will be reviewed regularly and updated as necessary to ensure continued compliance with data protection laws and best practices.

Contact Us

If you have any questions about this Data Protection Policy, please contact us at:

Agent Connect Limited

72 Queens Road, Clarendon Park, Leicester, LE2 1TU
luke.stclair@agentconnect.chat

By adhering to this policy, Agent Connect demonstrates its commitment to protecting the personal data of all individuals it interacts with, ensuring transparency, security, and compliance with applicable data protection regulations.