Fantastic Addition to the business, seeminglessly allowing an easier way to have touch points with potential buyers & sellers . As well as being an effective tool whilst prospecting, whether your an office of a few or many the power to have shared conversations with your clients is priceless and streamlines the service experience you provide. The transcriptions has been a game changer when it comes to time management. A very prompt transcripton of calls stamping the note with the date and times allows an easy follow up for colleagues who perhaps are helping out on files when the appointed person is not around get to grips with what needs to be actioned promptly. I couldn't recommend the use of Agent connect and the Call Transcription any higher, its proven to be a powerful and effective addition to the business as well as the colleagues we work with.